Your Back Office is the heart of your organization. If your standards have many inefficiencies, the resulting loss of productivity will spread throughout your entire company. For example, let’s say a company onboards a new customer in minutes but requires a month to bring on a new employee or supplier. That’s a challenge because both your employees' abilities and your vendor’s products play a crucial role in providing exemplary service to the customer. Therefore, if those elements are not operating efficiently, your client is ultimately the one who suffers. Your Front Office can only be as capable as your Back Office, and both must be considered during a strategic digital transformation.

Planning is the most important element of a migration. Every migration requires a certain amount of strategic digital transformation of the data moving from the source repository to the destination. Considerations must include folder structure, metadata mapping, security, search capabilities, and many other components that will help users to find relevant data. It’s imperative that you invest the time to document the problems you are having and what is needed to move forward.